• Customer Service – Why Going Foreign

    Why can’t I seem to get someone on the phone anymore?  I wait and wait, then finally get through, and end up talking to someone I can’t understand, or doesn’t even seem to try and understand me.  How frustrating, don’t retailers get it?  Why do we get treated this way?  Doesn’t anyone care about quality customer service anymore?

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  • Auto Social Network Can We All Play Nice

    A social network that covers the automotive industry as a whole…. amazing.  When I first heard of that, I thought, “only one problem, we’re an industry made up of so many different interests, how are you going to make that work?”  Well, I was surprised by their answer, “you all buy parts don’t you?”  After I stopped laughing, I thought yeah that’s true.  So as not to be outdone, I started talking about everything that makes up the automotive industry, all the different types of enthusiasts, the different needs people have, the different interests, and then I ran out of stuff to say and it hit me, yeah it’s all about the parts.

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