Why can’t I seem to get someone on the phone anymore? I wait and wait, then finally get through, and end up talking to someone I can’t understand, or doesn’t even seem to try and understand me. How frustrating, don’t retailers get it? Why do we get treated this way? Doesn’t anyone care about quality customer service anymore?
A social network that covers the automotive industry as a whole…. amazing. When I first heard of that, I thought, “only one problem, we’re an industry made up of so many different interests, how are you going to make that work?” Well, I was surprised by their answer, “you all buy parts don’t you?” After I stopped laughing, I thought yeah that’s true. So as not to be outdone, I started talking about everything that makes up the automotive industry, all the different types of enthusiasts, the different needs people have, the different interests, and then I ran out of stuff to say and it hit me, yeah it’s all about the parts.